Privacy Policy

Introduction

This Privacy Policy describes how KERALA TALENT ACADEMY and its affiliates (collectively KERALA TALENT ACADEMY, we, our, us) collect, use, share, protect or otherwise process your information/personal data through our website https://keralatalentolympiad.com/ (hereinafter referred to as Platform).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time.

Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address.

Some of the sensitive personal data may be collected with your consent, such as your bank account or credit/debit card details, biometric information (to enable features), etc., all in accordance with applicable law(s).

You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis.

We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for their privacy practices.

Warning: If you receive an email or call claiming to be KERALA TALENT ACADEMY asking for sensitive data like debit/credit card PIN, net-banking or mobile banking password, never provide such information. Report it immediately to law enforcement.

Usage

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses.

We use your personal data to:

• Assist sellers and business partners in handling and fulfilling orders
• Enhance customer experience
• Resolve disputes and troubleshoot problems
• Inform you about offers, products, services, and updates
• Customise your experience
• Detect and protect against error, fraud, and criminal activity
• Enforce our terms and conditions
• Conduct marketing research, analysis, and surveys

You understand that your access to these products/services may be affected if permission is not provided to us.

Sharing

We may share your personal data internally within our group entities, affiliates to provide you access to services and products offered by them. These entities may market to you unless you opt-out.

We may disclose personal data to:

• Third parties such as sellers, business partners, logistics, payment issuers
• Government agencies or law enforcement if required by law
• Third party rights owners to enforce Terms or protect user safety

We may disclose data to prevent, detect, mitigate, and investigate fraudulent or illegal activities.

Security Precautions

To protect your personal data from unauthorised access, loss, or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession, we adhere to strict security guidelines.

However, transmission over the internet is not completely secure. By using the Platform, you accept the inherent security risks. Users are responsible for protecting login and password records.

Data Deletion and Retention

You can delete your account via your profile settings. This will result in losing all account-related information.

We may delay deletion in case of pending grievances, claims, or services.

We retain your data only as long as necessary for the purpose it was collected or as required by law. Data may be retained in anonymised form for analytical and research purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy.

You may withdraw consent by writing to the Grievance Officer. However, withdrawal is not retrospective and may restrict service access.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may notify you of significant updates as required by law.

Refund Policy

Refund will be credited within 7 days to the customer’s bank account.

Contact Information